Why did I get a bill, I have insurance?
The statement you received is a summary of the charges, payments received and balance due as of the date of the statement.  The statement  includes the insurance information we have on record for you.  Please verify the insurance information and contact us immediately to report any updated insurance information we should have on record.

Has my insurance company been billed?
Yes, as a courtesy, HBS has filed your claim with the insurance company shown on your statement.  If you have corrected or additional insurance information please contact us immediately to update your account. 

I have two insurance companies, were both billed?
Only one insurance company can be billed at a time.  After the primary insurance either pays or denies payment, any secondary insurance on record for your account will be billed.

Has the insurance company paid on my account?
Insurance company processing time is approximately 4 to 6 weeks. 
Check for updated payment information call customer service (763) 852-0402 or toll free (800) 766-4102

This is a workers compensation claim, why did you send me the bill?
This statement is a summary of the the charges, payments received and balance due.  Please review the insurance submitted in the description area of the statement.  If this information is incorrect or incomplete, please contact us with the new information. 

Why are there two charges on my statement that look the same? 
Anesthesia care is most often provided by an anesthesia care team, including an anesthesiologist (M.D.) and a certified registered nurse anesthetist (CRNA).  You are charged for the services of both professionals.  While this may appear to be a duplicate charge, there are modifiers attached to each charge which indicate to the insurance company how the service was provided. Insurers have different ways of reimbursing in these situations and we apply their guidelines as indicated by their Explanation of Benefits (EOB) to determine appropriate allocation of payments and patient responsibility.

What is the difference between an Anesthesiologist and a Certified Registered Nurse Anesthetist?

Anesthesiologists are medical doctors  who complete a four-year undergraduate program, four years of graduate doctoral training and four more years of anesthesiology residency.

Certified Registered Nurse Anesthetists  (CRNA) are registered nurses that have completed a Bachelor Science in Nursing (BSN) or other appropriate baccalaureate degree, have at least one year’s experience in an acute care nursing setting, graduated from an accredited graduate school of nurse anesthesia (these educational programs range from 24-36 months, depending upon university requirements, and offer a master’s degree, all programs include clinical training in university-based or large community hospitals), and have passed a national certification examination following graduation. CRNAs generally provide anesthesia to patients in collaboration with anesthesiologists.

Why did I receive more than one bill for anesthesia care? 
Anesthesiologists typically are not employees of the care facility and bill separately for their services. CRNAs can bill separately for their services and may be employed independent of the care facility or the anesthesiologist. The facility where you received care bills for use of its anesthesia equipment, supplies and medications.

Why did you bill Blue Cross and Blue Shield of Minnesota?
Blue Cross and Blue Shield of Minnesota will forward your claim through their internal system to the correct state.  The first three letters of your identification number route your claim to the correct state.

What types of payment are accepted?
Visa, MasterCard, Discover, or personal checks are accepted.

Checks should be made payable to the provider listed in the upper left corner of your statement and mailed in the enclosed envelope.

To pay with a credit card:

  1. Visit our secure website link 
  2. Complete the upper right corner of the statement and mail it  to our office
  3. Call with your credit card information, (763) 852-0402 or toll free (800) 766-4102

Can I apply my balance to Med Credit?
Med Credit is available for CRNA’s that are Allina affiliated providers at Buffalo Hospital, Philips Eye Institute, and St. Francis Hospital.  

Are my anesthesia services covered by Allina’s Partner’s Care Program?
Only services that are billed directly through Allina which includes only the nurse anesthetists (CRNAs) are covered.

Are my anesthesia services covered by Park Nicollet’s Patient Financial Assistance Program?
Only services that are billed directly through Park Nicollet which includes only the nurse anesthetists (CRNAs) are covered.

Can I make payment arrangements on my remaining balance due?
Yes, if your individual situation warrants special handling, call customer service (763) 852-0402 to discuss your situation and set up a short-term payment plan.